Application Support Analyst - Hybrid IT | SLA Focus

AUB Group Limited; North Sydney Council; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive team environment

Job summary

A leading Australian insurance firm is seeking a full-time Applications Analyst to support application services in a hybrid work environment. This role involves managing support tickets, liaising with vendors, and providing frontline support to ensure system reliability. Candidates should have a qualification in IT or Computer Science and relevant experience in application support. Strong communication and problem-solving skills are essential, offering a competitive salary and benefits, with a focus on diversity and inclusion.

Qualifications

• Depth of relevant experience in helpdesk or application support.
• Experience with service level agreement (SLA) monitoring and reporting.
• Proficient in interpreting customer support needs.

Responsibilities

• Develop and maintain application knowledge for Agencies and Broker partners.
• Escalate unresolved incidents to vendors or support teams.
• Prepare reports on incidents and service requests.

Skills

Helpdesk support

Time management

Communication skills

Problem-solving skills

Education

Qualification in Information Technology or Computer Science

Job description

A leading Australian insurance firm is seeking a full-time Applications Analyst to support application services in a hybrid work environment. This role involves managing support tickets, liaising with vendors, and providing frontline support to ensure system reliability. Candidates should have a qualification in IT or Computer Science and relevant experience in application support. Strong communication and problem-solving skills are essential, offering a competitive salary and benefits, with a focus on diversity and inclusion.