Relationship (Strata) Manager - Gold Coast

Smarter Communities; Gold Coast City; Ibrido; AUD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Training & career development

Birthday leave/ Wellbeing perks

Commission program

Supportive team

Descrizione del lavoro

Smarter Communities on the Gold Coast is seeking a Relationship (Strata) Manager to lead client relationships across a portfolio of properties. You will collaborate with owners, tenants and contractors to deliver exceptional service and help navigate bylaws and strata legislation.

In this hybrid role, you will coordinate AGM/EGM meetings, supervise maintenance coordination, and contribute to continuous improvement while supporting a motivated team in Surfers Paradise.

Competenze

• Experience in property/strata management or client management (preferred)
• Excellent communication and stakeholder management
• Strong organisation and attention to detail
• Driver’s licence and own vehicle
• Willingness to learn and collaborate in a hybrid environment

Mansioni

• Manage a diverse portfolio of strata properties and act as the primary contact for owners, tenants and contractors
• Deliver outstanding client service and maintain long‑term relationships
• Interpret bylaws and strata legislation for stakeholders
• Handle correspondence from owners, tenants and contractors
• Coordinate quotes and work orders with Repairs & Maintenance team
• Prepare and facilitate AGMs, EGMs and Committee Meetings (agendas, budgets, minutes)
• Support client retention and address first-level complaints
• Oversee financials and ensure portfolio compliance
• Identify opportunities for continuous improvement and service delivery

Descrizione del lavoro

Relationship (Strata) Manager - Gold Coast

Smarter Communities – Surfers Paradise QLD

Build Relationships, Drive Results, Enjoy the Journey!

• Build meaningful connections – work closely with clients, colleagues, and communities to create lasting relationships built on trust and collaboration.
• Drive real outcomes – take ownership of your portfolio and deliver results that make a tangible difference for the people and properties you support.
• Enjoy the ride – be part of a vibrant, supportive team that celebrates success, embraces challenges, and makes every day at work rewarding and fun.

Your Opportunity to Lead with Impact

Are you an experienced Strata professional ready to take your career to the next level? We are looking for a Relationship Manager to join us here at Smarter Communities, one of Australia’s leading community management companies, where your expertise, professionalism and customer service excellence will be valued and appreciated.

With a customer connect team managing general enquiries, a customer operations team providing specialist support and a national R&M team backing you up, you’ll be free to focus on what you do best—building strong client relationships and delivering exceptional service.

What You’ll Be Doing

Like the conductor of an orchestra, you will:

• Manage a diverse portfolio of properties and be the go-to contact for owners, tenants, and contractors
• Deliver a standout customer experience and foster long‑term client relationships
• Provide interpretations of bylaws and strata legislation to stakeholders
• Address correspondence from owners, tenants and contractors
• Collaborate with our Repairs & Maintenance team to coordinate quotes and work orders
• Prepare and facilitate AGMs, EGMs, and Committee Meetings—agendas, budgets, minutes
• Manage Client retention (including 1st level complaints, overseeing problems, and providing guidance)
• Oversee financials and ensure compliance across your portfolio
• Identify opportunities for continuous improvement and innovation

What You’ll Bring

• A current driver’s licence and access to a vehicle
• Excellent communication and stakeholder management skills
• Strong attention to detail and time management
• A collaborative, empathetic mindset and a passion for helping others grow
• A proactive, solutions-focused approach and a desire to keep learning

Why You’ll Love Working Here

• Hybrid working model with flexibility
• Ongoing training and career development
• Wellbeing perks like birthday leave and the option to purchase extra leave
• Commission program
• A supportive team that wants to see you succeed.