Hybrid Strata Finance Coordinator|Customer-Focused Support

Stratacare; Gold Coast City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

One day WFH per week

Fortnightly workplace massages

Birthday leave

$100 birthday gift

Ongoing training and career dev

Modern Gold Coast office

Varied role in customer service, admin

Right to work in Australia

Job summary

Stratacare on the Gold Coast is seeking a friendly Strata Finance Coordinator to be the first point of contact for lot owners, committees and suppliers. You’ll assist with levy payments, account enquiries and general finance support, with training provided for the right person.

You’ll join a busy finance team, deliver excellent customer service, and help maintain accurate records. Previous strata knowledge is helpful but not essential, and a positive attitude is valued.

Qualifications

• Excellent communication and customer service skills.
• Basic accounting or finance knowledge.
• Confidence using Microsoft Office and computer systems.
• Strong organisational skills and attention to detail.
• Ability to remain professional and calm in difficult conversations.
• Team-player attitude and willingness to assist.
• The right to work in Australia.

Responsibilities

• Answering phone calls and email inquiries relating to owner and committee finance matters.
• Responding to creditor and supplier payment inquiries.
• Contacting owners regarding overdue levy accounts and payment arrangements.
• Assisting with levy and account inquiries.
• Supporting the finance team with general administration and ad hoc tasks.
• Maintaining accurate records and notes within company systems.
• Working collaboratively with body corporate managers and other internal teams.
• Delivering excellent customer service to internal and external stakeholders.

Skills

Communication skills

Customer service

Accounting/Finance knowledge

Strong organisational skills

Professional under pressure

Team player

Right to work in Australia

Tools

Microsoft Office

Job description

Stratacare on the Gold Coast is seeking a friendly Strata Finance Coordinator to be the first point of contact for lot owners, committees and suppliers. You’ll assist with levy payments, account enquiries and general finance support, with training provided for the right person.

You’ll join a busy finance team, deliver excellent customer service, and help maintain accurate records. Previous strata knowledge is helpful but not essential, and a positive attitude is valued.