Hybrid SMB Customer Success Manager

Sitemate; Sydney; Hybrid; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Equity options

20 days paid annual leave

Parental leave

Learning & Development budget

Laptop and home office setup budget

Flexible work - hybrid rhythm

Job summary

Sitemate is seeking an SMB Customer Success Manager to join our Sydney team. You’ll be the day‑to‑day partner for customers after they sign, guiding onboarding, driving early value, and embedding Sitemate’s workflows.

Collaborating with Sales, Account Management, Support, and Product, you’ll remove blockers, improve outcomes, and feed product feedback that shapes what we build next. Success looks like healthy accounts, strong adoption, and reduced churn as you help customers scale across

Qualifications

• Experience in SMB customer success or onboarding.
• Ability to guide customers through onboarding and value realization.
• Strong cross-functional collaboration with Sales, Support, and Product.

Responsibilities

• Own a portfolio of SMB customers post-sale and build trust.
• Lead onboarding and activation to achieve early wins.
• Drive adoption through proactive check-ins and education.
• Monitor usage signals and address churn risks.
• Identify expansion opportunities and coordinate with AM.

Skills

Customer Success

Onboarding

Retention

Cross-functional

SaaS

Tools

Salesforce

Job description

Sitemate is seeking an SMB Customer Success Manager to join our Sydney team. You’ll be the day‑to‑day partner for customers after they sign, guiding onboarding, driving early value, and embedding Sitemate’s workflows.

Collaborating with Sales, Account Management, Support, and Product, you’ll remove blockers, improve outcomes, and feed product feedback that shapes what we build next. Success looks like healthy accounts, strong adoption, and reduced churn as you help customers scale across