Remote SMB/Mid-Market Customer Success Manager

Ninjaone; Adelaide; Remote; AUD 70,000 - 110,000; Full time

Job summary

Ninjaone is hiring a Customer Success Manager to support SMB and mid-market customers. This role offers 100% remote work with optional hybrid arrangements in Sydney, Australia.

You will manage post-sale success, drive product adoption, and coordinate with cross-functional teams to ensure customer satisfaction and value realization. Ideal candidates are customer-focused, data-driven, and capable of building strong relationships across a growing technology platform.

Job description

Ninjaone is hiring a Customer Success Manager to support SMB and mid-market customers. This role offers 100% remote work with optional hybrid arrangements in Sydney, Australia.

You will manage post-sale success, drive product adoption, and coordinate with cross-functional teams to ensure customer satisfaction and value realization. Ideal candidates are customer-focused, data-driven, and capable of building strong relationships across a growing technology platform.