Hybrid ServiceNow Implementation Consultant

NTT DATA, Inc.; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working across Sydney/Melbourne

Career development opportunities

Job summary

NTT DATA is seeking a motivated ServiceNow Technical Consultant to join our delivery team on enterprise‑scale transformation projects. You will work with senior consultants, developers, and clients to design, configure, implement and enhance ServiceNow solutions across ITSM, HRSD, SPM, and ITOM.

This role offers exposure to integrations via REST, SOAP, IntegrationHub, and MID Server, with a focus on practical technical solutions, strong documentation, and collaboration in a hybrid work

Qualifications

• Approximately 2-4 years' experience working with the ServiceNow platform.
• Hands‑on experience configuring and supporting ServiceNow solutions.
• Exposure to one or more ServiceNow modules such as: ITSM (IT Service Management), HRSD (Human Resources Service Delivery), SPM (Strategic Portfolio Management), ITOM (IT Operations Management).
• Understanding of ServiceNow platform capabilities, configuration, and administration.
• Experience or exposure to integrations using REST APIs, SOAP, IntegrationHub, or MID Server.
• Strong analytical and problem‑solving skills.
• Ability to translate business requirements into practical technical solutions.
• Good communication and stakeholder engagement skills.
• Strong documentation and organisational capabilities.

Responsibilities

• Support the design, configuration, and implementation of ServiceNow solutions.
• Assist in the preparation of solution design documentation, including High‑Level and Low‑Level Designs.
• Configure and customise ServiceNow applications in accordance with platform best practices.
• Participate in requirements gathering workshops, design discussions, and solution playback sessions.
• Support the development and testing of integrations using APIs, IntegrationHub, MID Server, REST, and SOAP services.
• Collaborate with senior consultants, developers, and client stakeholders throughout delivery engagements.
• Assist with system testing, defect resolution, and deployment activities.
• Prepare and maintain project documentation, user guides, and technical artefacts.
• Contribute to process improvement initiatives and ServiceNow best practices.
• Provide ongoing support and enhancement recommendations to clients where required.

Job description

NTT DATA is seeking a motivated ServiceNow Technical Consultant to join our delivery team on enterprise‑scale transformation projects. You will work with senior consultants, developers, and clients to design, configure, implement and enhance ServiceNow solutions across ITSM, HRSD, SPM, and ITOM.

This role offers exposure to integrations via REST, SOAP, IntegrationHub, and MID Server, with a focus on practical technical solutions, strong documentation, and collaboration in a hybrid work