Hybrid Customer Experience Specialist – Remote Tech Support

Synthires; Newcastle; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Annual well‑being day

Job summary

Zebra is seeking a Customer Experience Specialist, Professional II to resolve customer issues across phone, email, and chat with strong product knowledge. You will document interactions in real time, escalate complex cases, and communicate technical solutions in simple terms to customers and management.

The role emphasizes collaboration with technicians and a customer‑centric mindset, leveraging hybrid work options and flexible hours to support Retail and Workforce Management projects.

Qualifications

• Proven ability to resolve customer issues via phone, email or chat.
• Strong written and verbal communication with clear documentation of interactions.
• Ability to troubleshoot using product knowledge and applicable tools.

Responsibilities

• Resolve customer issues via multiple channels with technical knowledge.
• Document customer interactions in real time and assist with content review.
• Identify and escalate complex issues when needed and collaborate with team.

Skills

Microsoft Word/Excel/Outlook

Strong communication

Customer service

Problem solving

Documentation

Education

High School or equivalent vocational qualification/experience

Job description

Zebra is seeking a Customer Experience Specialist, Professional II to resolve customer issues across phone, email, and chat with strong product knowledge. You will document interactions in real time, escalate complex cases, and communicate technical solutions in simple terms to customers and management.

The role emphasizes collaboration with technicians and a customer‑centric mindset, leveraging hybrid work options and flexible hours to support Retail and Workforce Management projects.