Hybrid MSP Support Engineer

Visy; City of Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Visy is seeking a Support Engineer to join our MSP-focused team in Brisbane. This role emphasizes collaboration, effective communication and a proactive approach to IT service delivery. You will handle tickets, assist clients and contribute to improving processes while upholding high standards.

The ideal candidate has MSP experience, 1+ years in MSP and 2+ years IT, with a degree in IT. You must pass VEVO and police checks, be comfortable working in a hybrid setup with onsite client work, and

Qualifications

• We require MSP experience of at least 1+ years for consideration.
• A minimum of 2+ years of IT experience is essential for this role.
• Strong ability to work under pressure with clear communication.
• Growth mindset and willingness to be trained on our tools.

Responsibilities

• Lead the charge on resolving tickets and delivering timely IT support.
• Collaborate with clients and internal teams to improve service quality.
• Prioritise tasks and communicate progress clearly to stakeholders.

Skills

MSP experience

IT background

Communication skills

Problem solving

Education

Bachelor’s degree in IT

Tools

HaloPSA

N-able

NinjaRMM

Rewst

Job description

Visy is seeking a Support Engineer to join our MSP-focused team in Brisbane. This role emphasizes collaboration, effective communication and a proactive approach to IT service delivery. You will handle tickets, assist clients and contribute to improving processes while upholding high standards.

The ideal candidate has MSP experience, 1+ years in MSP and 2+ years IT, with a degree in IT. You must pass VEVO and police checks, be comfortable working in a hybrid setup with onsite client work, and