Hybrid Motor Claims Advisor – Low-Complexity Focus

Sedgwick Claims Management Services Ltd; Australia; Híbrido; AUD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working arrangement

Access to courses on demand

Resumo da oferta

Sedgwick Claims Management Services Ltd is hiring a Motor Claims Advisor to manage low-complexity claims from notification to closure. You will assess claims, gather information, and maintain documentation while communicating with customers, brokers and service providers.

You’ll support the team, adhere to delegated authority, and contribute to service standards and continuous improvement. The role emphasizes timely, professional communication, compliance with policies, and collaboration within

Responsabilidades

• Manage an allocated portfolio of low-complexity claims from notification through to resolution and closure.
• Assess and progress claims in accordance with documented procedures, delegated authority, client requirements and business standards.
• Gather, review and maintain information required to support claim assessment and decision-making.
• Maintain timely and professional communication with customers, clients, brokers, service providers and other stakeholders.
• Manage claim payments and other claim transactions within delegated authority.
• Identify and escalate claims, issues and decisions that require additional technical assessment, investigation or authority.
• Maintain accurate, complete and up-to-date claim records and documentation.
• Support Claims Consultants and other team members in the effective management of claims portfolios and operational activities.
• Contribute to the achievement of client service standards, contractual obligations and business performance objectives.
• Ensure compliance with all relevant legislation, industry codes, client requirements and Sedgwick policies and procedures.
• Actively contribute to team collaboration, knowledge sharing and continuous improvement initiatives.

Descrição da oferta de emprego

Sedgwick Claims Management Services Ltd is hiring a Motor Claims Advisor to manage low-complexity claims from notification to closure. You will assess claims, gather information, and maintain documentation while communicating with customers, brokers and service providers.

You’ll support the team, adhere to delegated authority, and contribute to service standards and continuous improvement. The role emphasizes timely, professional communication, compliance with policies, and collaboration within