Hybrid Member Services & Contact Centre Officer

Taronga Conservation Society Australia; Sydney; Híbrido; AUD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Hybrid work model

Complimentary passes for Taronga Zoo

Free onsite parking

Discounts on Taronga accommodation

Discounted food and beverages

Discounted Fitness Passport

Descripción de la vacante

Taronga Conservation Society Australia is seeking an experienced Contact Centre Officer to join the Zoo Friends team at Taronga Zoo Sydney. You will be the first point of contact for Zoo Friends members, handling phone and email enquiries with friendly, professional service.

The role supports memberships, bookings and member benefits within a fast-paced contact centre, with shift patterns Monday to Friday 8:45am–5:06pm and a focus on delivering exceptional customer experiences.

Formación

• Experience in a contact centre or administration role.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to follow processes.
• Financial aptitude for handling payments and end-of-day reconciliation.
• Adaptable to a high-volume environment and provide responsive service.

Responsabilidades

• Provide professional, timely responses to customer enquiries via phone and email.
• Ensure service standards are met and that products match customer requirements.
• Input information accurately into Taronga systems.
• Build and maintain relationships with internal and external stakeholders.
• Assist to achieve revenue targets through servicing external stakeholders and accounts.
• Handle payments and end-of-day reconciliation.
• Create and renew memberships and respond to member enquiries about benefits and the online portal.
• Assist in training and onboarding of new staff and coordinate casual support.

Conocimientos

Customer service

Communication

Attention to detail

MS Office

Educación

High school diploma or equivalent

Herramientas

Centaman

Descripción del empleo

Taronga Conservation Society Australia is seeking an experienced Contact Centre Officer to join the Zoo Friends team at Taronga Zoo Sydney. You will be the first point of contact for Zoo Friends members, handling phone and email enquiries with friendly, professional service.

The role supports memberships, bookings and member benefits within a fast-paced contact centre, with shift patterns Monday to Friday 8:45am–5:06pm and a focus on delivering exceptional customer experiences.