Empathetic Claims Consultant - Hybrid

Acenda Life; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Acenda Group in Sydney, Australia, is seeking a Case Consultant to support a collaborative claims team. You will manage a portfolio of life insurance claims, applying policy wording and risk assessment to deliver fair, timely outcomes with empathy.

You will work with customers, medical specialists and internal partners, use strong communication to gather information, participate in case conferences, and uphold compliance while balancing attention to detail in a fast-paced environment.

Qualifications

• Resilience and empathy when supporting customers through the claims process.
• Strong communication skills, both over the phone and in writing.
• Ability to interpret policy wording and make well‑reasoned decisions.
• Collaborative mindset with team and stakeholders.

Responsibilities

• Manage a portfolio of claims with empathy, accuracy and timely outcomes.
• Deliver exceptional customer service by supporting customers through the claims process.
• Collaborate with internal and external stakeholders through case conferences and reviews.
• Apply policy wording with precision to assess eligibility and entitlements.
• Uphold compliance and risk standards by following processes and escalating issues.

Job description

Acenda Group in Sydney, Australia, is seeking a Case Consultant to support a collaborative claims team. You will manage a portfolio of life insurance claims, applying policy wording and risk assessment to deliver fair, timely outcomes with empathy.

You will work with customers, medical specialists and internal partners, use strong communication to gather information, participate in case conferences, and uphold compliance while balancing attention to detail in a fast-paced environment.