Hybrid Life Insurance Claims Case Consultant

Acenda Life; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Flexible schedule

Remote work balance

Job summary

Acenda Life is seeking a Case Consultant to join our purpose-driven team. You will manage a portfolio of group claims, applying policy wording and risk assessment to reach fair, timely outcomes while guiding customers, external stakeholders and internal partners.

The role emphasizes resilience, empathy and strong communication in a fast-paced environment, with a flexible hybrid work model balancing in-office collaboration and remote work to support personal life and professional growth.

Qualifications

• Experience in claims, insurance or financial services is highly valued.
• Strong communication, empathy and resilience when supporting customers.
• Ability to interpret policy wording and make well-reasoned decisions.
• Excellent attention to detail and organisational skills under pressure.

Responsibilities

• Proactively manage a portfolio of claims to deliver timely outcomes.
• Support customers and collaborate with external stakeholders and authorised representatives.
• Participate in case conferences and portfolio reviews to gather information and influence outcomes.
• Apply policy wording with precision to assess eligibility and entitlements.
• Uphold compliance and risk standards by following processes and escalating issues.

Skills

Communication

Empathy

Resilience

Claims knowledge

Policy interpretation

Job description

Acenda Life is seeking a Case Consultant to join our purpose-driven team. You will manage a portfolio of group claims, applying policy wording and risk assessment to reach fair, timely outcomes while guiding customers, external stakeholders and internal partners.

The role emphasizes resilience, empathy and strong communication in a fast-paced environment, with a flexible hybrid work model balancing in-office collaboration and remote work to support personal life and professional growth.