Hybrid Claims Case Consultant

Acenda Life Services Australia Pty Ltd; Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing programs

Incentive & recognition programs

Job summary

Acenda Life is seeking a Case Consultant to join our collaborative claims team. You will support customers through challenging moments, guiding medical specialists and internal partners to fair, timely outcomes.

This hybrid role balances remote work with in-person collaboration, emphasizing resilience, empathy and clear communication. Experience in group or retail claims is valued, and you will work within policy wording, risk management and compliance standards.

Qualifications

• Experience in group or retail claims is valued.
• Strong communication skills, written and verbal.
• Ability to interpret policy wording and assess information objectively.
• High attention to detail and the ability to manage competing priorities.

Responsibilities

• Manage a portfolio of claims with empathy, accuracy and timely outcomes.
• Deliver exceptional customer service by supporting customers throughout the claims process.
• Collaborate with internal and external stakeholders through case conferences and reviews.
• Apply policy wording with precision to assess eligibility and benefit entitlements.
• Uphold compliance and risk standards by following processes and escalating issues when needed.

Skills

Empathy

Communication

Attention to detail

Team collaboration

Policy interpretation

Job description

Acenda Life is seeking a Case Consultant to join our collaborative claims team. You will support customers through challenging moments, guiding medical specialists and internal partners to fair, timely outcomes.

This hybrid role balances remote work with in-person collaboration, emphasizing resilience, empathy and clear communication. Experience in group or retail claims is valued, and you will work within policy wording, risk management and compliance standards.