Hybrid Lending & Relationship Specialist

Defence Bank Limited; Canberra; On-site; AUD 85,000 - 110,000; Full time

Job summary

Defence Bank Limited is seeking a Lending & Relationship Specialist to support Defence members at ADFA and nationwide. The role blends relationship banking with personal lending expertise, handling enquiries through face‑to‑face, phone and digital channels.

You will be the lending SME across the branch network, guiding applications to settlement, promoting lending solutions, and driving sustainable growth while ensuring compliance and high service standards.

Qualifications

• Two years’ personal or consumer lending experience.
• Three years in retail banking.
• Strong knowledge of personal lending products and processes.
• Experience managing lending pipelines and performance outcomes.
• Solid understanding of responsible lending, compliance and risk obligations.
• Excellent relationship-building and referral skills.
• Comfort talking with members by phone and via digital channels.

Responsibilities

• Deliver exceptional service to members at ADFA and through virtual channels.
• Build trusted relationships through needs-based conversations.
• Manage personal lending opportunities from enquiry to settlement.
• Promote banking, lending and insurance solutions.
• Proactively handle member enquiries, applications and lending pipelines.
• Identify and refer suitable home lending opportunities.
• Meet personal lending, referral and cross-sell targets.
• Support complex lending scenarios and service desk enquiries.
• Maintain accurate records and comply with lending obligations.
• Support Defence Bank visibility at ADFA and local initiatives.

Skills

Personal lending

Retail banking

Relationship management

Needs-based selling

Digital channels

Compliance & risk

Communication

Travel flexibility

Job description

Defence Bank Limited is seeking a Lending & Relationship Specialist to support Defence members at ADFA and nationwide. The role blends relationship banking with personal lending expertise, handling enquiries through face‑to‑face, phone and digital channels.

You will be the lending SME across the branch network, guiding applications to settlement, promoting lending solutions, and driving sustainable growth while ensuring compliance and high service standards.