Member Experience & Lending Advisor

Defence Bank Limited; Queensland; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Tier 2 cert support

Product discounts

Extra paid leave

Wardrobe allowance

Rewards platform

Job summary

Defence Bank is seeking a Branch-based Member Consultant to deliver outstanding service to members buying a car, exploring home loans, or arranging insurance. You’ll help members through big moments with flexibility and variety in a dynamic banking environment.

No two days are the same as you support lending, memberships, deposits, and general insurance, while upholding risk and compliance and contributing to branch growth across Australia.

Qualifications

• Customer-facing retail or admin experience.
• Ability to multitask and prioritise.
• Strong organisational and communication skills.
• Banking experience is desirable but not essential.

Responsibilities

• Provide outstanding member service in branches and meet member needs.
• Open new memberships, savings and deposit accounts, and offer general insurance products.
• Handle inbound and outbound calls to support members across Australia.
• Pro-actively complete branch activities including counter transactions and account maintenance.
• Adhere to current policies, procedures and compliance standards.

Skills

Customer service

Communication

Organisational skills

Multitasking

Tools

Banking software

Job description

Defence Bank is seeking a Branch-based Member Consultant to deliver outstanding service to members buying a car, exploring home loans, or arranging insurance. You’ll help members through big moments with flexibility and variety in a dynamic banking environment.

No two days are the same as you support lending, memberships, deposits, and general insurance, while upholding risk and compliance and contributing to branch growth across Australia.