Hybrid IT Support Specialist: M365, Entra & Windows

Bluefin Resources; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Bluefin Resources is seeking an IT Support Specialist to join our team on a permanent basis in a hybrid role based in Sydney CBD. The role supports internal users with high-quality technical assistance and maintains systems across on-premises and cloud environments.

Responsibilities include managing Entra ID, M365, Intune, Exchange Online, responding to tickets, and collaborating on infrastructure lifecycle.

Qualifications

• 5 years technical support experience.
• Excellent knowledge of Entra ID, M365 Business, Windows and Office applications.
• Intermediate Windows Server administration skills.
• Intermediate knowledge of public cloud platforms.
• Experience with PowerShell and basic scripting.
• Networking skills (wired and wireless).
• Experience in Financial Services/regulatory environments.

Responsibilities

• Install, configure, and support new computers, peripherals, and network connectivity.
• Manage the Entra ID tenant, Microsoft 365, Intune, Exchange Online, and end-user productivity.
• Respond to and resolve support tickets in a timely and professional manner.
• Collaborate on infrastructure lifecycle across on-premises and cloud-based systems.
• Troubleshoot Windows OS, MacOS, hardware, and software issues.
• Follow internal standards, policies, and best practice guidelines.
• Develop and update technical documentation and user guides.
• Participate in compliance initiatives and support audit requirements.
• Support Azure cloud infrastructure, and SaaS platforms.
• Contribute to cross-team Infrastructure-as-Code initiatives and DevOps practices as needed.
• Assist in cross-team Defender alert & incident response, including investigation, remediation, and reporting.
• Build and maintain secure and reliable systems in alignment with SuperChoice

Skills

Technical support

Entra ID

M365 Business

Windows OS

MacOS

Networking

Cloud platforms

PowerShell

Scripting

Regulated environment

Tools

Entra ID

M365 Business

Intune

Exchange Online

Azure

Job description

Bluefin Resources is seeking an IT Support Specialist to join our team on a permanent basis in a hybrid role based in Sydney CBD. The role supports internal users with high-quality technical assistance and maintains systems across on-premises and cloud environments.

Responsibilities include managing Entra ID, M365, Intune, Exchange Online, responding to tickets, and collaborating on infrastructure lifecycle.