End User IT Support Specialist - Hybrid (Sydney)

LevelBlue; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

LevelBlue is seeking an IT Support Administrator for End User Services in a hybrid Sydney-based role. You will provide Level 1 and Level 2 support to employees worldwide, primarily remotely, with 1-2 days per week in the Sydney office.

Responsibilities include incident resolution across Windows and macOS, managing Microsoft 365 apps, Entra ID accounts, and end-user devices. Strong customer service and clear communication are essential.

Qualifications

• 2+ years of IT support / helpdesk experience
• Own tickets end-to-end with strong customer service and clear communication
• Experience with Windows (10/11) and macOS environments
• Proficiency with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Experience administering users and devices in Microsoft Entra ID
• Knowledge of remote access / VPN and basic networking
• Experience with endpoint management tools (Jamf Pro, Intune)
• Familiarity with common end-user hardware

Responsibilities

• Deliver Level 1 and Level 2 support via phone, email, chat, and ticketing platform
• Troubleshoot hardware, software, and connectivity issues on Windows and Mac
• Support remote and hybrid users with endpoint management tools
• Provision and deprovision user and computer accounts in Microsoft Entra ID
• Manage ticket queue with triage, prioritization and communication
• Create and maintain documentation and SOPs
• Assist with equipment procurement and asset inventory in Australia
• Participate in on-call roster as required
• Attend Sydney office 1-2 days per week for hardware handling

Skills

IT support

Customer service

Windows 10/11

macOS

Microsoft 365

Entra ID

Remote support

Endpoint management

Ticket ownership

Communication

Education

High school diploma or equivalent

Tools

Jamf Pro

Microsoft Intune

Job description

LevelBlue is seeking an IT Support Administrator for End User Services in a hybrid Sydney-based role. You will provide Level 1 and Level 2 support to employees worldwide, primarily remotely, with 1-2 days per week in the Sydney office.

Responsibilities include incident resolution across Windows and macOS, managing Microsoft 365 apps, Entra ID accounts, and end-user devices. Strong customer service and clear communication are essential.