Hybrid IT Support Graduate

Hewlett Packard Enterprise; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Hewlett Packard Enterprise in Sydney offers a hybrid IT service support role focused on resolving complex hardware and software issues for customers and internal users. You will handle inquiries, document resolutions, and coordinate with teams to meet SLAs in a fast-paced environment.

The ideal candidate demonstrates strong communication, troubleshooting skills, and experience with case management tools and ITIL practices. Role begins in early 2027 with a structured development path.

Qualifications

• Bachelor's degree preferred or Diploma degree holder. Completion in 2025 / 2026.
• Role start date: February 2027.
• Excellent verbal and written communication skills.
• Technical troubleshooting skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Proficiency with case management databases and tools.

Responsibilities

• Resolve hardware and software issues for internal/external users.
• Respond to service, product, technical, and customer relations questions.
• Resolve incidents via telephone and e-support.
• Document case summaries and resolutions in the knowledge base.
• Escalate technically when required and monitor SLA compliance.
• Engage team members to support incident resolution and maintain customer satisfaction.

Skills

Verbal communication

Written communication

Technical troubleshooting

Customer service

Team collaboration

Education

Bachelor's degree

Diploma

Tools

Case management databases

ITIL knowledge

Remote support tools

Job description

Hewlett Packard Enterprise in Sydney offers a hybrid IT service support role focused on resolving complex hardware and software issues for customers and internal users. You will handle inquiries, document resolutions, and coordinate with teams to meet SLAs in a fast-paced environment.

The ideal candidate demonstrates strong communication, troubleshooting skills, and experience with case management tools and ITIL practices. Role begins in early 2027 with a structured development path.