Hybrid IT Helpdesk Specialist (Graduate)

Hewlett Packard Enterprise; Sydney; Hybride; AUD 60 000 - 70 000; Plein temps

Résumé du poste

Hewlett Packard Enterprise is seeking an entry-level Customer Solution Center Graduate in Sydney, Australia. The role blends remote support with two days per week in-office, focusing on resolving hardware and software issues for customers and partners.

You will log incidents, provide timely updates, and work within ITIL-guided processes while developing in-depth product knowledge and communication skills for career growth.

Qualifications

• Bachelor's degree or Diploma preferred; completion in 2025/2026.
• Strong customer service and communication skills.
• Technical troubleshooting across hardware and software.

Responsabilités

• Resolve technical issues via phone, email, or e-support.
• Answer questions on features, specs, and repairs.
• Document incident details and resolutions in the tracking system.
• Maintain customer satisfaction and manage communications during incidents.
• Escalate when needed and coordinate with wider HP resources.

Connaissances

Customer support

Technical troubleshooting

Communication skills

Remote/Phone support

Formation

Bachelor's degree or Diploma, Completion 2025/2026

Outils

ServiceNow

NOC monitoring tools

Knowledge Management System (KMS)

Description du poste

Hewlett Packard Enterprise is seeking an entry-level Customer Solution Center Graduate in Sydney, Australia. The role blends remote support with two days per week in-office, focusing on resolving hardware and software issues for customers and partners.

You will log incidents, provide timely updates, and work within ITIL-guided processes while developing in-depth product knowledge and communication skills for career growth.