Engagement & Client Services Admin - Hybrid, 15-20h

Readysteadyachieve; Ballarat; Hybrid; AUD 26,000 - 42,000; Part time

Benefits offered by this job

Hybrid working

School-friendly hours

Laptop provided

Training & development

Variety & ownership

Job summary

Readysteadyachieve is seeking a Client Services & Engagement Administrator to welcome participants, complete referrals, intake, onboarding and ongoing administration while building strong relationships with families, referrers and the community.

This role offers hybrid working in Ballarat with school-friendly hours (15–20 hours per week), a laptop and phone provided, and opportunities for training and development as you support the organisation across Ballarat, Geelong and surrounding regions.

Qualifications

• Experience in administration, client services, disability or allied health is highly regarded but not essential.
• NDIS knowledge is a bonus.
• Super organised and proactive with strong communication skills.
• Capable of building relationships with families, referrers and community partners.

Responsibilities

• Respond to inquiries and coordinate new referrals
• Conduct intake conversations using established forms and procedures
• Complete preliminary risk screening using structured checklists
• Maintain referral records and waitlists
• Document participant funding information, service agreements and onboarding paperwork
• Build and maintain relationships with referrers and community organisations
• Support RSA's growth across Ballarat, Geelong and surrounding regions
• Work alongside our marketing team to improve communication and the participant experience

Skills

Organised

Telephone communication

Attention to detail

Team player

Job description

Readysteadyachieve is seeking a Client Services & Engagement Administrator to welcome participants, complete referrals, intake, onboarding and ongoing administration while building strong relationships with families, referrers and the community.

This role offers hybrid working in Ballarat with school-friendly hours (15–20 hours per week), a laptop and phone provided, and opportunities for training and development as you support the organisation across Ballarat, Geelong and surrounding regions.