Hybrid Healthtech Customer Support Specialist

Mable; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Hybrid work

Flexi leave days

Floating public holiday

Reward and recognition program

Diversity and inclusion

Job summary

Mable is looking for a Customer Support Specialist to be at the heart of our platform, assisting a diverse user base and turning everyday interactions into meaningful connections. You’ll work in a hybrid setup, delivering empathetic support, problem solving, and guidance to help users achieve their goals on the Mable platform.

You will join a purpose-driven healthtech team, leveraging your 2–3 years of experience in customer support and CRM proficiency to drive engagement and trust within our

Qualifications

• 2–3 years of experience in customer support, ideally in health tech, NDIS, or aged care.
• Strong communication, listening, and problem-solving skills.
• Familiarity with NDIS policies and working with vulnerable populations with empathy and care (desirable).
• Experience with Salesforce or similar CRMs.

Responsibilities

• Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers.
• Recognise opportunities to increase customer satisfaction and work towards a resolution or elevate where required.
• Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform.
• Proactively educate our users on getting the most out of Mable based on their individual needs.
• Advocate for customers to ensure their needs are met and inquiries resolved.
• Provide broader business teams with insights and feedback to support process and platform improvements.
• Deliver standard service excellence that is in line with our code of conduct and company values.
• Adhere to team processes and procedures and accurate record-keeping in Salesforce.
• Meet individual and team KPIs, and undertake other duties and responsibilities as required

Skills

Customer support

Healthtech experience

CRM systems

Empathy

Communication

Tools

Salesforce

Job description

Mable is looking for a Customer Support Specialist to be at the heart of our platform, assisting a diverse user base and turning everyday interactions into meaningful connections. You’ll work in a hybrid setup, delivering empathetic support, problem solving, and guidance to help users achieve their goals on the Mable platform.

You will join a purpose-driven healthtech team, leveraging your 2–3 years of experience in customer support and CRM proficiency to drive engagement and trust within our