Compassionate Healthtech Support Specialist - Hybrid

Mable; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Parental leave

Hybrid workplace

Flexible leave days

Floating public holiday

Reward program

Diversity & inclusion

Job summary

Mable is seeking a dedicated Customer Support Specialist to join our healthtech platform in Australia. You will be the frontline, assisting a diverse user base and turning interactions into trusted engagements across the Mable community.

In this role you will manage high-volume inquiries, provide clear information and guidance, and contribute to ongoing improvements by sharing insights with product and support teams.

Qualifications

• 2–3 years of experience in customer support, ideally in health tech, NDIS, or aged care.
• Strong communication, listening, and problem-solving skills - you're a people person at heart.
• Familiarity with NDIS policies and working with vulnerable populations with empathy and care (desirable)

Responsibilities

• Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
• Display excellent interpersonal skills with an empathetic and compassionate approach to customers
• Recognise opportunities to increase customer satisfaction and work towards a resolution or elevate where required
• Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
• Proactively educate our users on getting the most out of Mable based on their individual needs.
• Advocate for customers to ensure their needs are met and inquiries resolved.
• Provide broader business teams with insights and feedback to support process and platform improvements
• Deliver standard service excellence that is in line with our code of conduct and company values
• Adhere to team processes and procedures and accurate record-keeping in Salesforce
• Meet individual and team KPIs, and undertake other duties and responsibilities as required

Skills

Customer service

Communication

Problem solving

Salesforce

Empathy

Team player

Adaptable

Tools

Salesforce

Job description

Mable is seeking a dedicated Customer Support Specialist to join our healthtech platform in Australia. You will be the frontline, assisting a diverse user base and turning interactions into trusted engagements across the Mable community.

In this role you will manage high-volume inquiries, provide clear information and guidance, and contribute to ongoing improvements by sharing insights with product and support teams.