Hybrid Fulfilment Process Improvement Lead

Hatch; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Learning and development opportunities

Parental leave benefits

Birthday leave

Employee product discounts

Job summary

Hatch is partnering with a leading fashion e-commerce retailer in Sydney to recruit a Process Improvement Facilitator for the Fulfilment Centre Operations team. The role focuses on driving continuous improvement, documenting processes, training, and stakeholder collaboration to deliver measurable operational improvements.

You will work with Operations leaders to identify improvement opportunities, map processes, develop SOPs, and support onboarding and agency conversions for a seamless

Qualifications

• Experience in fulfilment centre, warehouse, operations or process improvement environments.
• Analytical with ability to work with KPIs and operational data.
• Experience creating process documentation including maps and SOPs.
• Ability to lead small to medium improvement projects and train others.

Responsibilities

• Drive continuous improvement initiatives across Fulfilment Centre Operations using data-driven decisions.
• Deliver White Belt training and coach on Kaizen methodologies.
• Lead and coordinate small to medium process improvement projects with measurable outcomes.
• Create process maps and documentation to support training and change management.
• Collaborate with cross-functional teams to drive practical improvements.

Skills

Continuous improvement

Data analysis

Kaizen

Process mapping

Training delivery

Stakeholder engagement

Tools

SOPs

Work Instructions

Job description

Hatch is partnering with a leading fashion e-commerce retailer in Sydney to recruit a Process Improvement Facilitator for the Fulfilment Centre Operations team. The role focuses on driving continuous improvement, documenting processes, training, and stakeholder collaboration to deliver measurable operational improvements.

You will work with Operations leaders to identify improvement opportunities, map processes, develop SOPs, and support onboarding and agency conversions for a seamless