Customer Success Intern | Hybrid Sydney

Hatch; Sydney; Hybrid; AUD 15,000 - 23,000; Full time

Job summary

Hatch is seeking a Customer Success Intern in Sydney, NSW, to support our growth at a fast pace. The role is a 3+ month contract, based in Surry Hills with a hybrid setup and an expected 24 hours per week.

You’ll work with the Customer Success Lead to assist in listing optimization, campaign outreach, and helping customers and candidates through the Hatch marketplace. A current university or TAFE student is required.

Qualifications

• Currently studying at university or TAFE and available for a part-time internship.
• Proven ability to write clear, friendly outreach messages and job ads.
• Self-starter who takes ownership in a fast-paced startup environment.
• High attention to detail and strong organisational skills.
• Able to juggle multiple requests and meet deadlines around study commitments.
• Curious about data and motivated to understand why a role underperforms.

Responsibilities

• Get great roles in front of the right people by launching ads across Hatch and LinkedIn.
• Keep the marketplace fresh with regular health checks and action plans.
• Engage top talent through targeted outreach via campaigns, LinkedIn, emails and socials.
• Support customers by helping with company profiles, ad optimization, and sharing insights.
• Collaborate with Growth, Product and Engineering to relay customer feedback.
• Contribute to daily operations and adapt in a startup environment.

Skills

Self-starter

Clear writing

Attention to detail

Organised

Data-driven

Education

Currently studying at university or TAFE

Business/HR/Marketing/Communications degree (plus)

Tools

LinkedIn Recruiter

CRM

ATS

Job description

Hatch is seeking a Customer Success Intern in Sydney, NSW, to support our growth at a fast pace. The role is a 3+ month contract, based in Surry Hills with a hybrid setup and an expected 24 hours per week.

You’ll work with the Customer Success Lead to assist in listing optimization, campaign outreach, and helping customers and candidates through the Hatch marketplace. A current university or TAFE student is required.