Hybrid Financial Services Customer Service Rep (12-Month)

Challenger Limited; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Challenger Limited in Sydney is seeking a Customer Service Representative for a 12‑month contract. You’ll be the first point of contact for customers, handling queries by phone and email, and guiding them through our products and processes.

Work is hybrid, with three days in the Sydney CBD office and two days from home after onboarding. The role emphasizes clear communication, empathy, and attention to detail in a fast-paced environment.

Qualifications

• This role suits someone starting in financial services or contact centre.
• Confident speaking with customers over the phone.
• Adaptable approach with calm under pressure and attention to detail.

Responsibilities

• Respond to customer enquiries via phone and email.
• Take ownership of issues and see them through to resolution
• Balance competing priorities while maintaining accuracy and attention to detail
• Communicate clearly, calmly and professionally - even under pressure
• Actively listen and tailor your approach to each customer
• Keep up to date with evolving products, systems and processes
• Identify opportunities to improve the customer and team experience

Job description

Challenger Limited in Sydney is seeking a Customer Service Representative for a 12‑month contract. You’ll be the first point of contact for customers, handling queries by phone and email, and guiding them through our products and processes.

Work is hybrid, with three days in the Sydney CBD office and two days from home after onboarding. The role emphasizes clear communication, empathy, and attention to detail in a fast-paced environment.