Hybrid Disaster Response & Claims Lead

MK3 Pty Ltd; Burpengary; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working opportunities

Annual Birthday Leave Day

Optional RDO Program

Job summary

Mk3 Group is seeking a proactive claims support professional to join its Emergency Response Team in Australia. You will triage emergency make safe claims, coordinate contractors, and liaise with customers, insurers and brokers to deliver fast, supportive outcomes.

The role involves monitoring progress, maintaining accurate records, and finalising claims and invoices with attention to service levels and safety. Hybrid working options are available for this critical frontline function.

Qualifications

• Experience in insurance claims
• Trade scheduling or workforce allocation
• Building or construction administration
• Property maintenance coordination
• Customer service or contact centres
• Emergency response or restoration services

Responsibilities

• Triage and coordinate emergency make safe claims across our national portfolio
• Arrange contractors and trades to attend damaged properties
• Communicate clearly with customers, insurers, brokers, and contractors
• Monitor jobs to ensure service levels are met
• Keep accurate claim records and updates
• Review trade reports and supporting documentation
• Resolve issues quickly and drive positive customer outcomes
• Finalise claims, invoices, and outstanding actions

Skills

Prioritization

Problem solving

Organisational skills

Job description

Mk3 Group is seeking a proactive claims support professional to join its Emergency Response Team in Australia. You will triage emergency make safe claims, coordinate contractors, and liaise with customers, insurers and brokers to deliver fast, supportive outcomes.

The role involves monitoring progress, maintaining accurate records, and finalising claims and invoices with attention to service levels and safety. Hybrid working options are available for this critical frontline function.