Hybrid Digital Systems Support Partner for Clinicians

Oral Health Victoria (formerly Dental Health Services Victoria); Melbourne; Hybrid; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Salary packaging

5 weeks annual leave + monthly day off

Job summary

Oral Health Victoria is seeking a hands-on Digital Systems Support Partner to join our ICT team in Melbourne. You’ll be embedded with a clinical/business area and provide in-person and remote support, focusing on improving how technology supports patient care and workflows.

As a trusted digital partner, you’ll resolve issues at first contact, document solutions, and work with clinicians and staff to identify improvements in IT services and systems.

Qualifications

• Proven experience in Level 1–2 ICT support (in-person and remote).
• Strong communication skills—translate technical issues to plain language.
• Experience with Windows 10/11, Microsoft 365, AD/AAD basics, end-user devices, ITSM/ITIL.

Responsibilities

• Be the first point of contact for ICT support (Level 1–2) in your allocated area.
• Provide face-to-face and remote support for hardware, software, and workplace technologies.
• Resolve issues quickly across M365, endpoints, printing, and AV.
• Log and manage tickets per ITIL and service standards.
• Assist onboarding/offboarding, device setup, and moves.
• Maintain documentation, knowledge articles, and support guides.
• Contribute to continuous improvements and system enhancements.
• Collaborate with Statewide Systems and Enterprise Systems teams.

Skills

Level 1–2 ICT support

Face-to-face and remote support

Windows 10/11

Microsoft 365

Active Directory / Azure AD basics

End-user devices

ITIL / ITSM

Communication skills

Prioritisation

Job description

Oral Health Victoria is seeking a hands-on Digital Systems Support Partner to join our ICT team in Melbourne. You’ll be embedded with a clinical/business area and provide in-person and remote support, focusing on improving how technology supports patient care and workflows.

As a trusted digital partner, you’ll resolve issues at first contact, document solutions, and work with clinicians and staff to identify improvements in IT services and systems.