Digital Systems Partner: On‑Site ICT Support for Care Teams

Oral Health Victoria; Melbourne; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging

Carlton location with great coffee

Job summary

Oral Health Victoria in Melbourne is seeking a Digital Systems Support Partner to join our ICT team. This embedded role supports clinicians and staff with hands-on, in-person and remote ICT assistance to improve patient care workflows.

You’ll handle Level 1-2 support, work with M365, ITIL practices, and contribute to system improvements while building strong relationships across teams in a public health setting. This full-time role offers 5 weeks leave and salary packaging.

Qualifications

• Proven experience in Level 1-2 ICT support (in-person and remote).
• Strong communication skills—able to translate technical issues into plain language.
• Experience with: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Familiarity with ITSM tools and ITIL practices.
• Ability to prioritise work and manage competing demands.

Responsibilities

• Be the first point of contact for ICT support (Level 1-2) in your allocated floor/area.
• Provide face-to-face and remote support for hardware, software, and workplace technologies.
• Deliver fast, effective resolutions for issues across M365, endpoints, printing, and AV.
• Conduct regular "digital rounding" to support staff and identify recurring issues.
• Log and manage tickets in line with ITIL practices and service standards.
• Support onboarding/offboarding, device setup, and workplace moves.
• Maintain clear documentation, knowledge articles, and support guides.
• Contribute to continuous improvement initiatives and system enhancements.
• Work closely with Statewide Systems team and the Enterprise Systems & Infrastructure teams to resolve complex issues.

Skills

ICT support L1-2

Microsoft 365

ITIL

ITSM tools

Communication

Job description

Oral Health Victoria in Melbourne is seeking a Digital Systems Support Partner to join our ICT team. This embedded role supports clinicians and staff with hands-on, in-person and remote ICT assistance to improve patient care workflows.

You’ll handle Level 1-2 support, work with M365, ITIL practices, and contribute to system improvements while building strong relationships across teams in a public health setting. This full-time role offers 5 weeks leave and salary packaging.