In‑Person ICT Support Partner (M365 & Windows)

Dental Health Services Victoria; Melbourne; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging

Extra day off every month

Carlton location proximity

Job summary

Oral Health Victoria is seeking a Digital Systems Support Partner to join our ICT team in Melbourne. You will be embedded within a business area, providing hands-on, in-person support while building relationships with clinicians and staff to improve how technology supports patient care.

You will handle Level 1–2 ICT issues, offer face-to-face and remote support for hardware and software, and contribute to continuous improvement.

Qualifications

• Experience delivering Level 1–2 ICT support (in-person and remote).
• Strong communication and ability to translate technical issues into plain language.
• Experience with Windows 10/11, Microsoft 365, Active Directory/Azure AD, end‑user devices, ITSM tools and ITIL practices.

Responsibilities

• Be the first point of contact for ICT support (Level 1–2) in your allocated floor/area.
• Provide face‑to‑face and remote support for hardware, software, and workplace technologies.
• Deliver fast, effective resolutions for issues across M365, endpoints, printing, and AV.
• Conduct regular “digital rounding” to support staff and identify recurring issues.
• Log and manage tickets in line with ITIL practices and service standards.
• Support onboarding/offboarding, device setup, and workplace moves.
• Maintain clear documentation, knowledge articles, and support guides.
• Contribute to continuous improvement initiatives and system enhancements.
• Work closely with Statewide Systems team and the Enterprise Systems & Infrastructure teams to resolve complex issues.

Skills

ICT support L1-L2

Windows 10/11

Microsoft 365

Active Directory/Azure AD

ITIL practices

ITSM tools

Strong communication

Prioritisation

Job description

Oral Health Victoria is seeking a Digital Systems Support Partner to join our ICT team in Melbourne. You will be embedded within a business area, providing hands-on, in-person support while building relationships with clinicians and staff to improve how technology supports patient care.

You will handle Level 1–2 ICT issues, offer face-to-face and remote support for hardware and software, and contribute to continuous improvement.