Digital Systems Support Partner - On-Site IT for Clinicians

OHV

Victoria

Hybrid

AUD 63,000 - 77,000

Full time

5 days ago

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Benefits offered by this job

5 weeks annual leave

Extra day off every month

Salary packaging benefits

Carlton location

Job summary

Oral Health Victoria is seeking a hands‑on Digital Systems Support Partner to join the ICT team. You will be embedded within a clinical environment, delivering in‑person and remote support to clinicians and staff.

The role focuses on improving how technology supports patient care by understanding workflows, solving issues at first contact, and driving opportunities for improvement. You will engage across M365, endpoints, printing, and AV, conduct digital rounds, and contribute to documentation

Qualifications

Strong communication skills—able to translate technical issues into plain language.

Responsibilities

Be the first point of contact for ICT support (Level 1–2) in your allocated floor/area.
Provide face‑to‑face and remote support for hardware, software, and workplace technologies.
Deliver fast, effective resolutions for issues across M365, endpoints, printing, and AV.
Conduct regular “digital rounding” to support staff and identify recurring issues.
Log and manage tickets in line with ITIL practices and service standards.
Support onboarding/offboarding, device setup, and workplace moves.
Maintain clear documentation, knowledge articles, and support guides.
Contribute to continuous improvement initiatives and system enhancements.
Work closely with Statewide Systems team and the Enterprise Systems & Infrastructure teams to resolve complex issues.