Hybrid Debt Recovery Coordinator — Lead, Data‑Driven Fines

Death Notification; Australia; Hybrid; AUD 114,000 - 129,000; Full time

Benefits offered by this job

Hybrid working

Annual leave loading

Flexible working

Job summary

Revenue NSW is seeking a Coordinator, Fines and Debt to lead the Specialised Resolutions Team across Parramatta, Gosford, Maitland, Lithgow or Wollongong in a hybrid model (minimum 3 days in the office). The role focuses on specialised debt resolution, enforcement, and driving compliant outcomes.

You will coach a small team, manage escalated matters, and use data and QA findings to improve performance while ensuring legislative compliance and customer-centric service.

Qualifications

• Proven leadership experience in a complex operational environment.
• Experience leading teams in a contact centre or service delivery setting.
• Strong attention to detail and the ability to apply legislative and compliance requirements with accuracy.
• Excellent stakeholder engagement skills, with the ability to influence, negotiate, and build effective relationships.
• Strong analytical and problem-solving capability, with experience identifying and implementing process improvements.
• A commitment to continuous improvement and achieving positive customer and business outcomes.

Responsibilities

• Lead and support a high-performing team, including Assistant Coordinators, to achieve operational outcomes.
• Coach and develop emerging leaders in a hybrid working environment.
• Manage sensitive and escalated matters, ensuring consistent and customer-focused outcomes.
• Use data, quality assurance findings, and operational insights to improve performance and drive continuous improvement.
• Foster a positive, accountable, and collaborative team culture.
• Ensure compliance with legislative requirements, organisational priorities, and business objectives.

Skills

Leadership

Team management

Stakeholder engagement

Data analysis

Process improvement

Compliance

Job description

Revenue NSW is seeking a Coordinator, Fines and Debt to lead the Specialised Resolutions Team across Parramatta, Gosford, Maitland, Lithgow or Wollongong in a hybrid model (minimum 3 days in the office). The role focuses on specialised debt resolution, enforcement, and driving compliant outcomes.

You will coach a small team, manage escalated matters, and use data and QA findings to improve performance while ensuring legislative compliance and customer-centric service.