Debtors & Revenue Specialist

Careers at Council; Taree; On-site; AUD 61,000 - 75,000; Full time

Job summary

MidCoast Council in NSW is seeking a Finance Officer to manage day-to-day administration of debtor accounts, issuing invoices, allocating payments, and following up on outstanding balances. You will also maintain customer records and process refunds and direct debits.

This hands-on role emphasizes accuracy, strong numerical skills, and excellent customer service. You will work with the Revenue team to improve processes, handle reconciliations, and respond to account enquiries while meeting

Qualifications

• Minimum Certificate IV in Accounting, Finance or an equivalent qualification.
• Diploma-level qualifications will be viewed favourably.
• Experience processing, recording and reconciling financial or property-related transactions.
• Sound numerical skills and a strong eye for detail.
• Experience providing professional customer service to internal and external customers.
• Good communication skills and the ability to build constructive working relationships.

Responsibilities

• Manage the timely issue and collection of Council debtor accounts.
• Allocate payments accurately and investigate payment errors or mismatches.
• Process authorised refunds, transfers and adjustments for debtor accounts.
• Issue monthly statements for outstanding accounts.
• Review outstanding balances, issue overdue notices and refer accounts for further recovery action when required.
• Maintain accurate customer and debtor records, including creating new accounts and resolving duplicate records.
• Assist with reconciling debtor balances to the general ledger and clearing suspense accounts.
• Respond to account enquiries and help customers understand and resolve billing or payment matters.
• Process electronic payments and prepare direct debit files for Council's bank.
• Work with the wider Revenue team to improve processes and maintain an efficient, reliable service.

Skills

Numerical skills

Customer service

Attention to detail

Communication

Education

Certificate IV in Accounting/Finance

Diploma-level qualification

Tools

Excel

Accounting systems

Job description

MidCoast Council in NSW is seeking a Finance Officer to manage day-to-day administration of debtor accounts, issuing invoices, allocating payments, and following up on outstanding balances. You will also maintain customer records and process refunds and direct debits.

This hands-on role emphasizes accuracy, strong numerical skills, and excellent customer service. You will work with the Revenue team to improve processes, handle reconciliations, and respond to account enquiries while meeting