Strategic Leader, Supported Customers & Outreach (Hybrid)

Revenue NSW; Parramatta; Híbrido; AUD 154.000 - 178.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work

Professional development

Health and wellbeing program

Resumo da vaga

Revenue NSW is seeking a Manager, Supported Customers and Outreach in the Fines and Debt Division. You will lead a multi-site team, including the First Nations and Outreach components, to deliver compassionate and efficient customer service.

Reporting to the Director, you will drive strategic initiatives to reduce hardship and improve outcomes for vulnerable communities. You will manage up to six direct reports and many more indirectly, balancing field and office work while building trusted

Qualificações

• Experience leading large, geographically dispersed teams.
• Excellent written and verbal communication skills adaptable to diverse audiences.
• Ability to build and maintain partnerships with government and community organisations.
• Strong coaching and people leadership for high-performing cultures.

Responsabilidades

• Lead the Supported Customers and Outreach Team with up to 6 direct reports and over 50 indirect reports.
• Report to the Director, Customer Channels and manage staff issues in a busy customer contact environment.
• Develop initiatives addressing social issues leading to fines and debt for vulnerable customers.
• Foster partnerships with government and community organisations and monitor service initiatives.

Conhecimentos

Leadership

Coaching

Strategic partnerships

Communication

Descrição da vaga

Revenue NSW is seeking a Manager, Supported Customers and Outreach in the Fines and Debt Division. You will lead a multi-site team, including the First Nations and Outreach components, to deliver compassionate and efficient customer service.

Reporting to the Director, you will drive strategic initiatives to reduce hardship and improve outcomes for vulnerable communities. You will manage up to six direct reports and many more indirectly, balancing field and office work while building trusted