Hybrid Customer Support & Admin Specialist

Wirtgen Group; Gold Coast City; Hybrid; AUD 40.000 - 55.000; Teilzeit

Benefits dieser Stelle

Hybrid work

Free on-site parking

Employee Assistance Program

Zusammenfassung

WIRTGEN AUSTRALIA seeks a part-time Customer Support Administrator who delivers administrative, operational, and customer-focused support across service, aftersales, and digital functions.

The role is based at Stapylton, QLD, with hybrid work up to 2 days from home per week after probation. It involves data accuracy, onboarding, licensing, and cross-functional coordination within the WIRTGEN GROUP.

Qualifikationen

• Relevant experience in customer support, administration, or service operations.
• Experience with digital platforms, databases, or enterprise systems preferred.
• Exposure to aftersales, service, or equipment industries advantageous.

Aufgaben

• Respond to incoming customer service enquiries, providing timely, accurate, and professional support.
• Coordinate and execute customer onboarding for JD Operations Center.
• Prepare and distribute digital and aftersales onboarding welcome packs.
• Manage Customer Experience (CX) surveys, including tracking responses and coordinating follow-up actions to improve customer satisfaction.
• Proactively engage customers to support connected equipment fleet reviews for the installed base.
• Maintain accurate and up-to-date machine master data across systems.

Kenntnisse

Customer service

Attention to detail

Multitasking

Organisational skills

CRM familiarity

Tools

Microsoft Office

CRM systems

Enterprise systems

SAP

Jobbeschreibung

WIRTGEN AUSTRALIA seeks a part-time Customer Support Administrator who delivers administrative, operational, and customer-focused support across service, aftersales, and digital functions.

The role is based at Stapylton, QLD, with hybrid work up to 2 days from home per week after probation. It involves data accuracy, onboarding, licensing, and cross-functional coordination within the WIRTGEN GROUP.