Hybrid Customer Service & Sales Consultant

RACV Limited; Melbourne; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Free onsite parking

Generous discounts on RACV products &‑

Free Basic Emergency Roadside "Assit"

Discounted insurance products

Onsite café with barista-made coffee

Outdoor courtyard and breakout spaces

Career development opportunities

Job summary

RACV Limited is seeking a Sales & Service Consultant in Noble Park, Victoria. This hybrid role involves handling inbound calls from current and prospective members, understanding needs, and delivering quick, effective solutions across RACV's range of products and services.

You will join our Member Engagement team, contributing to exceptional customer experiences and working within a flexible hybrid setup that supports working from home and in our Noble Park office.

Qualifications

• Motivated, positive and driven to achieve results.
• Active listener with strong communication skills.
• Naturally curious, resilient, empathetic and adaptable.
• Able to navigate multiple systems with strong computer skills.

Responsibilities

• Take inbound calls from existing and potential RACV members.
• Understand member needs and provide quick, effective solutions from our product range.
• Deliver personalised conversations and exceptional service to bring RACV's brand promise to life.
• Support the learning program and onboarding to ensure confidence and capability.

Skills

Active listening

Strong communication

Curious

Resilient

Empathetic

Adaptable

Team-oriented

Computer skills

Job description

RACV Limited is seeking a Sales & Service Consultant in Noble Park, Victoria. This hybrid role involves handling inbound calls from current and prospective members, understanding needs, and delivering quick, effective solutions across RACV's range of products and services.

You will join our Member Engagement team, contributing to exceptional customer experiences and working within a flexible hybrid setup that supports working from home and in our Noble Park office.