Sales And Service Consultant

RACV; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounts on RACV products

Emergency roadside assistance

Insurance discounts

Free onsite parking

Onsite café with coffee

Outdoor breakout spaces

Career development

Job summary

RACV is hiring a Sales and Service Consultant in Melbourne for a permanent full-time role based at Noble Park with hybrid working arrangements. You will handle inbound calls from existing and potential members, understand their needs and offer RACV products and services to provide value and peace of mind.

The role supports a 365-day Member Engagement Centre with a 5-week rotational roster, start date 23 November 2026, and a learning program to build product knowledge and sales techniques.

Qualifications

• Strong communication and active listening to identify member needs.
• Able to deliver exceptional customer service and upsell where appropriate.
• Comfortable navigating multiple systems to access member information.

Responsibilities

• Handle inbound calls from existing and potential RACV members.
• Understand member needs and propose suitable products and services.
• Deliver personalised service and maintain high customer satisfaction.

Skills

Active listening

Communication

Customer focus

Problem solving

Tools

CRM systems

Job description

• Permanent Full - Time role | 23rd of November start date
• Noble Park Location | Hybrid Working Arrangements
• Free onsite parking | Fantastic employee benefits

Are you passionate about helping people and delivering exceptional customer experiences? Do you thrive on making a positive impact on customers both in their homes and on the road? Through meaningful phone-based conversations, you'll help members access products and services that provide value, support, and peace of mind.

Join RACVs Member Engagement team as an enthusiastic phone-based Sales and Service Consultant.

Imagine yourself in our team

RACV's Member Engagement Centre operates 365 days a year, supporting members whenever they need us. We offer a hybrid work environment, giving you the flexibility to work both from home and from our Noble Park office.

As a Sales & Service Consultant, you'll take inbound calls from existing and potential members by understanding our members needs and providing quick, effective solutions from our great range of products and services.

Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.

What we're looking for

At RACV our values are at the core of what we do. We are seeking enthusiastic individuals who are ready to excel in a role where their unique strengths, personality and perspective is not only welcomed but celebrated

The successful applicant will be:

• Motivated, positive and driven to achieve results
• An active listener with strong communication skills who can identify needs and solutions
• Naturally curious, resilient, empathetic and adaptable
• Comfortable working towards both individual and team goals
• Able to navigate multiple systems with strong computer skills

Hours and Learning:

To be considered for this role you need to have the following availability:

Start date: 23rd of November 2026

Available to work from: 550 Princes Hwy, Noble Park VIC

Shifts scheduled between 9am-11pm

5-week rotational roster includes every 5th weekend (both Saturday and Sunday)

Learning program:

We set our people up for success from day one with a comprehensive 3-month learning program. Availability between 9am-7.30 pm Monday to Friday.

During your first three months, with a dedicated support team by your side, you will participate in a structured learning and development program designed to build confidence and capability across systems, product knowledge, sales techniques and customer service excellence. With dedicated support and experienced mentors by your side, you will have everything you need to thrive in your role.

• Generous discounts on RACV products and services.
• Free Basic Emergency Roadside Assistance.
• Discounted insurance products.
• Free secure onsite parking.
• Onsite café with barista-made coffee.
• Outdoor courtyard and breakout spaces to relax during your day.
• Career development opportunities within one of Victoria's most trusted brands.

Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.