Customer Service & Sales consultant

RACV Limited; Melbourne; Hybrid; AUD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Free onsite parking

Generous discounts on RACV products &‑

Free Basic Emergency Roadside "Assit"

Discounted insurance products

Onsite café with barista-made coffee

Outdoor courtyard and breakout spaces

Career development opportunities

Zusammenfassung

RACV Limited is seeking a Sales & Service Consultant in Noble Park, Victoria. This hybrid role involves handling inbound calls from current and prospective members, understanding needs, and delivering quick, effective solutions across RACV's range of products and services.

You will join our Member Engagement team, contributing to exceptional customer experiences and working within a flexible hybrid setup that supports working from home and in our Noble Park office.

Qualifikationen

• Motivated, positive and driven to achieve results.
• Active listener with strong communication skills.
• Naturally curious, resilient, empathetic and adaptable.
• Able to navigate multiple systems with strong computer skills.

Aufgaben

• Take inbound calls from existing and potential RACV members.
• Understand member needs and provide quick, effective solutions from our product range.
• Deliver personalised conversations and exceptional service to bring RACV's brand promise to life.
• Support the learning program and onboarding to ensure confidence and capability.

Kenntnisse

Active listening

Strong communication

Curious

Resilient

Empathetic

Adaptable

Team-oriented

Computer skills

Jobbeschreibung

Select how often (in days) to receive an alert:

• Permanent Full - Time role | 23rd of November start date
• Noble Park Location | Hybrid Working Arrangements
• Free onsite parking | Fantastic employee benefits

Are you passionate about helping people and delivering exceptional customer experiences? Do you thrive on making a positive impact on customers both in their homes and on the road? Through meaningful phone-based conversations, you'll help members access products and services that provide value, support, and peace of mind.

Join RACVs Member Engagement team as an enthusiastic phone-based Sales and Service Consultant.

Imagine yourself in our team

RACV's Member Engagement Centre operates 365 days a year, supporting members whenever they need us. We offer ahybrid work environment, giving you the flexibility to work both from home and from our Noble Park office.

As a Sales & Service Consultant, you'll take inbound calls from existing and potential members by understanding our members needs and providing quick, effective solutions from our great range of products and services.

Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.

What we're looking for

At RACV our values are at the core of what we do. We are seeking enthusiastic individuals who are ready to excel in a role where their unique strengths, personality and perspective is not only welcomed but celebrated

The successful applicant will be:

Motivated, positive and driven to achieve results

An active listener with strong communication skills who can identify needs and solutions

Naturally curious, resilient, empathetic and adaptable

Comfortable working towards both individual and team goals

Able to navigate multiple systems with strong computer skills

Hours and Learning:

To be considered for this role you need to have the following availability:

Start date: 23rd of November 2026

Available to work from: 550 Princes Hwy, Noble Park VIC

Shifts scheduled between 9am-11pm

5-week rotational roster includes every 5thweekend (both Saturday and Sunday)

Learning program:

We set our people up for success from day one with a comprehensive 3-month learning program. Availability between 9am-7.30 pm Monday to Friday.

During your first three months, with a dedicated support team by your side, you will participate in a structured learning and development program designed to build confidence and capability across systems, product knowledge, sales techniques and customer service excellence. With dedicated support and experienced mentors by your side, you will have everything you need to thrive in your role.

• Generous discounts on RACV products and services.
• Free Basic Emergency Roadside Assistance.
• Discounted insurance products.
• Free secure onsite parking.
• Onsite café with barista-made coffee.
• Outdoor courtyard and breakout spaces to relax during your day.
• Career development opportunities within one of Victoria's most trusted brands.

Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysisand whether any reasonable adjustments may be required.