Hybrid Customer Service & Orders Specialist

Sapec Software LATAM; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Onsite parking available

Job summary

Allied Pinnacle is a long-standing Australian flour producer and distributor. The Customer Service Representative role is based at the Macquarie Park head office on a fixed-term basis for 12 months, supporting customers with orders, inquiries and issues.

You will work within a collaborative team, maintain CRM records, and help drive customer satisfaction through effective communication and problem solving, with hybrid work options and staff wellbeing support.

Qualifications

• Excellent verbal and written communication.
• Ability to remain calm, empathetic, and professional.
• Strong problem solving and troubleshooting abilities.
• Solid understanding of FMCG operations, including order cycles, logistics, and quality considerations.

Responsibilities

• Manage high-volume customer orders efficiently.
• Process orders, returns, credits, invoices, and modifications quickly and accurately.
• Respond to customer inquiries via phone, email, and online portals.
• Investigate and resolve complaints; escalate complex issues as needed.
• Collaborate with Sales, Supply Chain, and Production to improve customer experience.
• Keep accurate CRM records of all interactions and transactions.
• Meet performance targets like response time, satisfaction ratings, and order accuracy.

Skills

Verbal & written comms

Empathy & professionalism

Problem solving

FMCG operations knowledge

CRM proficiency

Data entry accuracy

Tools

CRM systems

Microsoft Office

Job description

Allied Pinnacle is a long-standing Australian flour producer and distributor. The Customer Service Representative role is based at the Macquarie Park head office on a fixed-term basis for 12 months, supporting customers with orders, inquiries and issues.

You will work within a collaborative team, maintain CRM records, and help drive customer satisfaction through effective communication and problem solving, with hybrid work options and staff wellbeing support.