Customer Service Specialist - Call Centre (Hybrid)

COS; Cumberland; Hybrid; AUD 52,000 - 67,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Annual employee incentive schemes

Generous Appreciation Programs

Professional development and ongoing培训

Access to mental health programs

Free onsite parking

Modern onsite gym

Employee discounts on full product rng

Community welfare initiatives

Novated Lease / Salary Sacrifice for e

Job summary

COS is seeking motivated individuals to join our Customer Service team. You will provide the highest level of support to our customer base, working with all areas of the business to ensure an exceptional customer experience.

This role offers a flexible hybrid workplace and opportunities to engage in community initiatives. As part of COS, you’ll join a family-owned Australian business with a strong purpose and a track record of giving back through the Lyone Foundation.

Qualifications

• Experience in a call centre environment is preferred.
• Excellent customer service and communication skills.
• Ability to multi-task and learn new CRM systems.

Responsibilities

• Respond to general enquiries related to accounts, billing, and other customer enquiries.
• Triaging calls to other business areas in a professional and customer service-focused manner.
• Manage and process customer orders.
• Respond to Live Chat queries promptly.
• Record and track customer feedback and complaints.
• Assist with various administrative tasks as needed.
• Resolve all customer enquiries with the aim to deliver first contact resolution (FCR).

Job description

COS is seeking motivated individuals to join our Customer Service team. You will provide the highest level of support to our customer base, working with all areas of the business to ensure an exceptional customer experience.

This role offers a flexible hybrid workplace and opportunities to engage in community initiatives. As part of COS, you’ll join a family-owned Australian business with a strong purpose and a track record of giving back through the Lyone Foundation.