Hybrid Customer Relations Specialist

Dyno Nobel Inc.; Perth; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

18 weeks paid parental leave

Superannuation paid on unpaid parental

Employee assistance program

Mental Health and Well-being program

Salary packaging options

Career progression opportunities

Job summary

Dyno Nobel Limited is seeking a Customer Relations Consultant to join the Customer Relations Team. You will provide high-quality customer support, advocate for the DNAP customer base, and build strong relationships with internal stakeholders.

The role involves handling high-volume orders, coordinating end-to-end processes, and collaborating with Supply Chain, Logistics, and Commercial teams. A proactive, detail-oriented team player with strong communication skills is essential.

Qualifications

• Proactive, reliable team player with high attention to detail and prioritisation.
• Experience providing high-level customer support in a high-volume environment.
• Strong communication and stakeholder relationship skills.

Responsibilities

• Act as first point of contact for customers in a high–volume transactional environment, providing responsive support, resolving issues and coordinating the end-to-end order-to-invoice process to ensure products are delivered on time and in full
• Efficiently manage a high volume of customer orders, enquiries and transactions, balancing competing priorities while maintaining accuracy, responsiveness and service quality.
• Develop, support and maintain positive customer and business partner relationships across an allocated customer portfolio.
• Complete the timely and accurate processing of all transactional documentation, ensuring full compliance with business requirements, processes and controls.
• Provide support to a small and committed group of CRC professionals, contributing to the effective management of day-to-day transactional workloads and priorities.
• Work closely with Supply Chain, Logistics and Commercial teams to ensure order-to-invoice transaction accuracy, proactively identifying and resolving discrepancies while operating in line with compliance guidelines.

Skills

MS 365

Excel

Word

Teams

SharePoint

Education

Relevant formal study in customer service or supply chain

Tools

SAP ECC

SAP S/4HANA

Job description

Dyno Nobel Limited is seeking a Customer Relations Consultant to join the Customer Relations Team. You will provide high-quality customer support, advocate for the DNAP customer base, and build strong relationships with internal stakeholders.

The role involves handling high-volume orders, coordinating end-to-end processes, and collaborating with Supply Chain, Logistics, and Commercial teams. A proactive, detail-oriented team player with strong communication skills is essential.