Customer Relations Consultant

Dyno Nobel Inc.; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Competitive remuneration with yearly/3

Parental leave

Salary packaging options

Employee assistance program

Mental Health & Well-being program

Job summary

Dyno Nobel Limited in Brisbane is seeking a Customer Relations Consultant to join the Customer Relations Team. You will act as the first point of contact for customers in a high-volume transactional environment, coordinate the end-to-end order-to-invoice process, and partner with Supply Chain, Logistics and Commercial teams to ensure on-time delivery.

The role offers flexible hybrid work (3 days in office, 2 days remote), a strong people-centric culture, and competitive remuneration with a

Qualifications

• Experience in customer service, business administration or supply chain.
• Ability to manage multiple stakeholders and priorities with accuracy.
• Proficient in SAP systems and MS 365 applications.

Responsibilities

• Act as first point of contact for customers in a high-volume transactional environment and coordinate end-to-end order-to-invoice process.
• Efficiently manage a high volume of customer orders, inquiries and transactions while maintaining service quality.
• Develop and maintain positive relationships with customers and business partners across allocated portfolio.
• Complete timely processing of all transactional documentation in line with business controls.
• Support CRC professionals and assist with day-to-day workload prioritisation.
• Collaborate with Supply Chain, Logistics and Commercial teams to ensure order accuracy and resolve discrepancies.

Skills

Customer service

Communication

Time management

Attention to detail

Stakeholder management

Education

Bachelor's degree or diploma in business administration or related discipline

Tools

SAP ECC

SAP S/4HANA

Microsoft 365

Job description

Competitive Remuneration, including a yearly bonus.

Flexible Office /WFH (3 days office/ 2 days work from home)

Small Team within a large corporate team environment

At Dyno Nobel Limited our people vision is to unlock our people capability and culture to create safe, inclusive and high performing teams on the ground.

An opportunity is available to join our Customer Relations Team as a Customer Relations Consultant (CRC), reporting to the Customer Relations Manager. We are looking for an organised administrative professional who can provide strong customer support, advocate for our DNAP customer base and build effective relationships with internal stakeholders.

You will also be require to:

Act as first point of contact for customers in a high-volume transactional environment, providing responsive support, resolving issues and coordinating the end-to-end order-to-invoice process to ensure products are delivered on time and in full

Efficiently manage a high volume of customer orders, enquiries and transactions, balancing competing priorities while maintaining accuracy, responsiveness and service quality.

Develop, support and maintain positive customer and business partner relationships across an allocated customer portfolio.

Complete the timely and accurate processing of all transactional documentation, ensuring full compliance with business requirements, processes and controls.

Provide support to a small and committed group of CRC professionals, contributing to the effective management of day-to-day transactional workloads and priorities.

Work closely with Supply Chain, Logistics and Commercial teams to ensure order-to-invoice transaction accuracy, proactively identifying and resolving discrepancies while operating in line with compliance guidelines.

About you

We need a proactive, reliable team player. Providing the highest level of service, adding value by meeting customer requirements and looking for improvement opportunities. You will require highlevel of attention to detail and workload prioritisation to meet internal lead times. You will use your, communication, time management and people skills to develop and maintain strong customer and stakeholder relationships.

You will also have:

A commitment to positively contributing to our safe, inclusive and high-performance culture.

Intermediate to advanced proficiency across Microsoft 365 applications, including Excel, Word, Teams and SharePoint.

Experience using SAP systems, including ECC and S/4HANA.

Relevant formal study and/ or practical experience in customer service, business administration, supply chain, or a related discipline.

If you are excited about the role and think you have what it takes but your experience doesn’t align 100%, we still want to hear from you.

Benefits to you

We are a team focused on safety, inclusion and high performance

18 weeks paid parental leave for primary carer, 3 weeks for secondary carer

Superannuation paid on unpaid parental leave, up to 12 months

Salary packaging options

Confidential employee assistance program

Mental Health and Well-being program

Options to purchase annual leave (where eligible)

Opportunities for career progression through succession planning and development reviews

Please be advised that our hybrid work model entails three office days and two remote workdays per week. This structure aims to enhance efficiency and teamwork, while upholding a harmonious work flexibility.

About Us

As an ASX100 company and industry front runner, Dyno Nobel Limited offers diverse career opportunities globally, emphasising safety, inclusivity, and high performance. Our passionate team of almost 6000 employees work across our global operations to manufacture and distribute industrial explosives and industrial chemicals.

Leveraging diversity through inclusion

At Dyno Nobel Limited, we believe in the strength of diversity and inclusivity, fostering an environment that is safe, equitable, and embraces differences to enhance performance. We go beyond 'diversity of thought,' valuing people from a variety of backgrounds and encourage applicants from diverse identities. Our commitment extends to helping our team excel at work while achieving a harmonious work-life balance. To support this, we offer a range of work styles and a paid parental leave policy, ensuring our team thrives both personally and professionally.

What our employee’s say

“Our Customer Relations team is a close-knit, collaborative group that works hard, enjoys what we do, and takes pride in delivering results. We value respect, open communication, and supporting one another every day to achieve the best outcomes for our people and the business.”

About our process

Our recruitment process typically involves a teams or face to face interview, reference checks, and a medical check. It may also include a site visit and psychometric testing.

We value diversity, equity and inclusion and are committed to ensuring a welcoming experience for all candidates. We encourage you to share any support or adjustments you need to be at your best during our recruitment process. We understand sharing your needs may be daunting, so if you have any questions before or during your application, please get in touch at *******@dynonobel.com. (Please note that this email is for enquiries only, we cannot accept resumes via email).