Hybrid Customer Experience Leader

Seed Heritage; New South Wales; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing program

Training and career development

Discounts and other benefits

Job summary

Loopy is seeking a Customer Experience Assistant / Consultant in New South Wales. The role focuses on delivering outstanding service across multiple channels, including phone, email and face-to-face interactions.

You will own inquiries, resolve issues quickly, and collaborate with cross-functional teams to ensure a seamless customer journey. You will join a fast-paced team with strong communication and problem-solving skills, and enjoy hybrid working options, wellbeing benefits and career

Qualifications

• Experience in a customer service environment.
• Excellent verbal and written communication.
• Comfort with technology and problem solving.

Responsibilities

• Manage inbound phone and email-based customer cases
• Develop rapport to foster internal and customer relationships
• Identify complex problems and escalate when needed

Skills

Customer service

Communication

Tech savvy

Job description

Loopy is seeking a Customer Experience Assistant / Consultant in New South Wales. The role focuses on delivering outstanding service across multiple channels, including phone, email and face-to-face interactions.

You will own inquiries, resolve issues quickly, and collaborate with cross-functional teams to ensure a seamless customer journey. You will join a fast-paced team with strong communication and problem-solving skills, and enjoy hybrid working options, wellbeing benefits and career