Customer Experience Champion — Fast-Paced Support & Impact

Marloo; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Marloo is seeking a passionate customer experience specialist to own the market's support inbox with total autonomy and drive. You will ensure every adviser who reaches out receives a fast, accurate, and warmly human response, with the daily mission to crush the queue.

You will join an ambitious, high-energy team that values customer happiness and collaborative problem solving. In Sydney, you’ll help shape tools, macros, content, and triage while learning at lightning speed and bringing great

Qualifications

• Champion the customer inbox and maintain inbox zero as daily baseline.
• Solve root problems with passion, tackling everything from quick queries to complex document templates and integrations.
• Use smart judgement on when to reply and when to jump on a call to make a customer\'s day
• Navigate tough conversations with tact and care, turning tricky moments into lasting trust.
• Rally product and go-to-market teams weekly with punchy insights and actionable customer feedback.
• Collaborate with global counterparts to deliver a world-class, unified support experience worldwide.
• Channel extra capacity into building better tools, sharper macros, help content, and proactive triage

Responsibilities

• Champion the customer inbox and treat inbox zero as your daily baseline
• Solve root problems with passion, tackling everything from quick queries to complex document templates and integrations
• Use smart judgement on when to reply and when to jump on a call to make a customer\'s day
• Navigate tough conversations with tact and care, turning tricky moments into lasting trust
• Rally product and go-to-market teams weekly with punchy insights and actionable customer feedback
• Collaborate with global counterparts to deliver a world-class, unified support experience worldwide
• Channel extra capacity into building better tools, sharper macros, help content, and proactive triage

Job description

Marloo is seeking a passionate customer experience specialist to own the market's support inbox with total autonomy and drive. You will ensure every adviser who reaches out receives a fast, accurate, and warmly human response, with the daily mission to crush the queue.

You will join an ambitious, high-energy team that values customer happiness and collaborative problem solving. In Sydney, you’ll help shape tools, macros, content, and triage while learning at lightning speed and bringing great