Hybrid Community & Stakeholder Engagement Advisor

Service Stream Fixed Communications; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Hybrid role

Career development opportunities

Employee discounts

Paid leave options

Lunch provided quarterly

Job summary

ConnectSydney, a joint venture involving ServiceStream, Boral and Johnson Controls, is seeking a Customer & Stakeholder Advisor for the Rockdale office in NSW. The role supports the Customer & Stakeholder Manager to build community relationships, ensure consultations are conducted, and manage community communications.

This is a 12-month fixed-term position with potential extension. Key responsibilities include liaising with residents, coordinating consultations, and producing collateral while

Qualifications

• Tertiary qualification in Public Relations/Marketing/Communication & Journalism (Desirable).
• IAP2 certificate (Desirable).
• Current Drivers Licence.
• Exposure to the building/construction/engineering sectors.
• Exposure to the practice of community relations and stakeholder engagement.
• Highly organised and methodical.
• Excellent attention to detail.
• Proven ability to engage with a diverse range of people.

Responsibilities

• Act as first point of contact and liaison with the community, stakeholders and customers regarding planned works.
• Work with the Customer & Stakeholder Manager to run community, stakeholder and customer consultations.
• Participate in door-knocks and meetings with residents, customers and stakeholders.
• Organise distribution of collateral and information using traditional and digital channels.
• Work with ConnectSydney's Fault Management Centre and Councils on works including managing vegetation, graffiti, litter, and other road maintenance activities.
• Coordinate with Local Councils to trim vegetation obscuring traffic lights, VMS and other assets.
• Draft community engagement plans and seek approval from the Community & Stakeholder Manager.
• Draft public facing collateral and coordinate approvals.
• Update and maintain Consultation Manager recording and closing out all interactions.
• Provide information to TfNSW for ministerial briefings and responses, media and correspondence relevant to the Harbour Zone.
• Support research and survey programs for Harbour Zone stakeholders, communities and customers.
• Manage TfNSW milestone weekly reporting requirement.
• Manage the 1800 community line and inbox, escalating issues as appropriate.
• Aim to provide high level customer service to bolster the organisation's reputation.

Skills

PR/Marketing/Comm

IAP2 certificate

Drivers Licence

Stakeholder engagement

Community relations

Organised & detail-oriented

Attention to detail

Diversity engagement

Education

Tertiary qualification in PR/Marketing/Comm/Journ

Job description

ConnectSydney, a joint venture involving ServiceStream, Boral and Johnson Controls, is seeking a Customer & Stakeholder Advisor for the Rockdale office in NSW. The role supports the Customer & Stakeholder Manager to build community relationships, ensure consultations are conducted, and manage community communications.

This is a 12-month fixed-term position with potential extension. Key responsibilities include liaising with residents, coordinating consultations, and producing collateral while