Harbour Zone Community & Stakeholder Engagement Advisor

Service Stream Energy & Water; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid role

Career growth

Discounts and perks

Paid leave

Inclusive culture

Job summary

ConnectSydney, a joint venture of ServiceStream, Boral and Johnson Controls, is seeking a Customer & Stakeholder Advisor to support community engagement and stakeholder relations in the Harbour Zone. The role reports to the Customer & Stakeholder Manager and is frontline in managing reputation and satisfaction.

The 12-month fixed-term position offers a hybrid work arrangement with responsibilities spanning consultations, collateral development, and liaison with TfNSW and local councils.

Qualifications

• Tertiary qualification in Public Relations/Marketing/Communication & Journalism (Desirable).
• IAP2 certificate (Desirable).
• Current Drivers Licence.
• Exposure to building/construction/engineering sectors.
• Exposure to community relations and stakeholder engagement.
• Highly organised and methodical.
• Excellent attention to detail.
• Proven ability to engage with a diverse range of people.

Responsibilities

• Act as a first point of contact and liaison with the community, stakeholders and customers regarding planned works.
• Coordinate community, stakeholder and customer consultations with the Manager.
• Participate in door-knocks and residents meetings.
• Distribute collateral and information via traditional and digital channels.
• Coordinate with Fault Management Centre and Councils on vegetation, graffiti, litter and road maintenance.
• Coordinate with ConnectSydney techs and Local Councils to trim vegetation obscuring assets.
• Draft community engagement plans and seek approvals.
• Draft public facing collateral and coordinate approvals.
• Maintain Consultation Manager recording and close interactions.
• Provide information to assist ministerial briefings and media responses.
• Support research and survey programs for Harbour Zone stakeholders.
• Manage TfNSW milestone weekly reporting.
• Manage 1800 community line and inbox; escalate issues appropriately.
• Aim to provide high level customer service and build goodwill.

Skills

Highly organised

Attention to detail

People engagement

Driver's licence

Stakeholder engagement

Public relations/communications

Desirable: IAP2

Education

Public Relations/Marketing/Communications/Journalism degree (Desirable)

IAP2 certificate (Desirable)

Job description

ConnectSydney, a joint venture of ServiceStream, Boral and Johnson Controls, is seeking a Customer & Stakeholder Advisor to support community engagement and stakeholder relations in the Harbour Zone. The role reports to the Customer & Stakeholder Manager and is frontline in managing reputation and satisfaction.

The 12-month fixed-term position offers a hybrid work arrangement with responsibilities spanning consultations, collateral development, and liaison with TfNSW and local councils.