Collections Specialist

OPS Garrison Lending Operations Pty Ltd; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Angle Finance in Australia seeks a Collections Specialist to manage an overdue accounts portfolio, reduce arrears and support fair customer outcomes.

You will engage with customers to understand circumstances, negotiate payment arrangements, monitor follow-up, and escalate for hardship or legal action when necessary. The role offers a hybrid working arrangement and opportunities to contribute to a high-performing team.

Qualifications

• Experience in collections, recoveries, financial services or asset finance.
• Strong negotiation, communication and problem-solving skills.
• Ability to assess customer circumstances, payment behaviour and account risk.
• High attention to detail and accurate account documentation.
• Ability to balance customer outcomes with commercial priorities.
• A collaborative style and willingness to contribute to a high-performing team.
• Experience in asset finance, commercial lending, hardship, mercantile recoveries or legal recoveries will be highly regarded.

Responsibilities

• Manage an assigned portfolio of overdue accounts.
• Reduce arrears and maximise recoveries.
• Engage with customers to understand their circumstances and negotiate arrangements.
• Monitor follow-up activity and escalate for hardship or legal recovery as needed.
• Balance customer outcomes with commercial priorities.

Skills

Collections experience

Negotiation skills

Communication skills

Problem-solving

Account documentation

Risk assessment

Team collaboration

Job description

Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles. We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers. We also offer a hybrid working arrangement. At Angle, different backgrounds, perspectives and life experiences of our people are celebrated. Our aim is to create an inclusive workplace where we foster diversity of thought, and every person feels a sense of belonging. As a Collections Specialist at Angle Finance, you will manage an assigned portfolio of overdue accounts, helping reduce arrears, maximise recoveries and support fair customer outcomes. You’ll engage with customers to understand their circumstances, negotiate suitable payment arrangements, monitor follow-up activity and identify when matters need to be escalated for hardship, dispute, asset risk, mercantile or legal recovery action. This role suits someone who can balance empathy with accountability, communicate clearly, manage a busy portfolio and make sound decisions in a fast-paced collections environment.

What you’ll bring:

• Experience in collections, recoveries, financial services or customer account management.
• Strong negotiation, communication and problem-solving skills.
• Ability to assess customer circumstances, payment behaviour and account risk.
• High attention to detail and accurate account documentation.
• Ability to balance customer outcomes with commercial priorities.
• A collaborative style and willingness to contribute to a high-performing team.
• Experience in asset finance, commercial lending, hardship, mercantile recoveries or legal recoveries will be highly regarded.

Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles. We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers.

Angle is proud to be a Circle Back Employer