Hybrid Collections Operations Specialist

IPF Digital group; Bathurst; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Global exposure

Office breakfasts

Snack bar

Friday happy fridge

Team building events

People-first culture

Employee assistance program

Development opportunities

Genuine hybrid working model

Job summary

IPF Digital Australia is seeking a Collections Operations Specialist to support daily collections, debt sale coordination, and outsourcing management. You will oversee processes, ensure compliance with procedures, and collaborate with teams across Australia and Mexico to optimize performance.

The role emphasizes training, reporting, and stakeholder coordination within a true people-first culture and hybrid working model.

Qualifications

• 1+ year of collections experience and understanding of standard procedures.
• Strong negotiation and customer service abilities with attention to detail.
• Awareness of relevant legislation including NCCP and Privacy Act.

Responsibilities

• Monitor daily collections processes and ensure adherence to procedures.
• Coordinate debt sale activities and monitor vendor performance.
• Manage outsourced collection agencies and validate invoices.
• Support training and onboarding for teams and partnerships.
• Prepare operational reporting and address incidents promptly.

Skills

Negotiation skills

Collections knowledge

Analytical skills

Communication skills

Self-motivation

Tools

MS Office

Job description

IPF Digital Australia is seeking a Collections Operations Specialist to support daily collections, debt sale coordination, and outsourcing management. You will oversee processes, ensure compliance with procedures, and collaborate with teams across Australia and Mexico to optimize performance.

The role emphasizes training, reporting, and stakeholder coordination within a true people-first culture and hybrid working model.