Hybrid Client Services & Operations Coordinator

Pronto Software; Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Modern, friendly team environment

Employee benefits

Job summary

Pronto Software is seeking a Client Services & Administration Coordinator to support the Professional Services team’s day-to-day operations in a hybrid Brisbane role. You’ll coordinate schedules, manage inquiries, billing processes and service documentation while ensuring accuracy across systems and records.

You’ll join a collaborative team delivering projects and branch operations, with opportunities to contribute to onboarding, reporting and service improvements in a dynamic software company.

Qualifications

• 5+ years' experience in an administration, customer service or services coordination role.
• Strong interpersonal, communication and relationship-building skills.
• Excellent documentation, record-keeping and system administration skills.
• Strong numerical accuracy and attention to detail.
• The ability to work independently while contributing positively to a team environment.
• A commitment to delivering outstanding customer service.
• A proactive approach to identifying issues and improving processes.
• Willingness to learn new systems, tools and technologies.
• A current driver's licence.
• Ability to complete a police check.

Responsibilities

• Coordinating consultant and engineer schedules, bookings and service calls.
• Processing monthly customer services invoicing and assisting with billing enquiries.
• Maintaining accurate customer, project and service information across business systems.
• Supporting customer onboarding activities and service variations.
• Preparing and maintaining project documentation, records and registers.
• Coordinating training schedules, facilities, resources and customer feedback.
• Assisting with reporting, financial administration and outstanding debt tracking.
• Liaising with customers and internal stakeholders to support service delivery.
• Supporting continuous improvement initiatives and branch administration activities.

Skills

Administration experience

Coordination experience

Customer service experience

Organisational skills

Stakeholder management

Attention to detail

Records management

Autonomous work

Proactive approach

Problem solving

Customer-focused mindset

Cross-team collaboration

Time management

IT/software industry exposure

Job description

About our Client Services & Administration Coordinator opportunity:

Want to build your career in a customer-focused administration and coordination role supporting a high-performing Professional Services team?

Would you like to work with a well-established software development and vendor company supporting more than 1,500 clients?

You’ll be supported by a collaborative and friendly team.

Enjoy a hybrid work arrangement, with flexibility across your working week in consultation with your team.

Where you’d be working:

Our Professional Services team is based in our Milton office, supporting customers across Queensland, the Northern Territory and Papua New Guinea. Working closely with Consultants, Project Managers, Account Managers, Business Development Managers and our Cloud team, you'll help ensure the smooth delivery of customer projects, services and branch operations.

What you’d be doing (your day will look like this):

In this role, you'll play a key part in supporting the day-to-day operations of the Professional Services team. You'll coordinate administrative activities, customer enquiries, consultant schedules and billing processes while ensuring information is maintained accurately across systems and records. Your responsibilities will include:

Coordinating consultant and engineer schedules, bookings and service calls.

Processing monthly customer services invoicing and assisting with billing enquiries.

Maintaining accurate customer, project and service information across business systems.

Supporting customer onboarding activities and service variations.

Preparing and maintaining project documentation, records and registers.

Coordinating training schedules, facilities, resources and customer feedback.

Assisting with reporting, financial administration and outstanding debt tracking.

Liaising with customers and internal stakeholders to support service delivery.

Supporting continuous improvement initiatives and branch administration activities.

We’re looking for a Client Services & Administration Coordinator who has:

Strong administration, coordination or customer service experience.

Outstanding organisational skills with the ability to manage competing priorities.

Excellent communication and stakeholder management skills.

Strong attention to detail and a high level of accuracy.

Experience maintaining records, documentation and business systems.

The ability to work autonomously and take ownership of outcomes.

A proactive, organised and methodical approach to work.

Strong problem-solving skills and a customer-focused mindset.

Confidence working with multiple internal teams and external customers.

Excellent time management and prioritisation skills.

Exposure to the IT, software or professional services industry will be highly regarded.

To enjoy being part of Pronto Software’s Professional Services Team, you’ll need:

5+ years' experience in an administration, customer service or services coordination role.

Strong interpersonal, communication and relationship-building skills.

Excellent documentation, record-keeping and system administration skills.

Strong numerical accuracy and attention to detail.

The ability to work independently while contributing positively to a team environment.

A commitment to delivering outstanding customer service.

A proactive approach to identifying issues and improving processes.

Willingness to learn new systems, tools and technologies.

A current driver's licence.

Ability to complete a police check.

In return, you will:

Receive a salary commensurate with your experience, plus a range of employee benefits.

Work in a modern, friendly team environment.

Enjoy the support of peers and your management team.

Work in a hybrid arrangement, with time split between home and the office.

Notes:

Pronto Software employees are required to undergo Police Checks.

Pronto Software does not use external recruitment.

Sounds good?

Apply now through Seek and include a brief letter of application and your CV.

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:

They are proud to work at Pronto Software and are passionate about the work they do.

Staff and managers choose to have a professional and positive attitude.

Pronto Software strives for the best outcomes for customers and staff.

Pronto is generous and giving to the community and charities.

Staff recommend Pronto Software as a great place to work.

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