Hybrid Change Enablement Lead

Teachers Health Fund; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Leave benefits

Hybrid work model

Private health insurance discount

Product and service discounts

Wellbeing program

Public transport access

Job summary

Teachers Health Fund is seeking a hands-on Change Enablement Lead to guide Claims and Membership through process improvements, system changes and digital transformation. You’ll work with operational leaders and frontline teams to ensure changes are adopted and deliver measurable outcomes.

You’ll move beyond project docs to shape how people experience and embrace change, partnering across the organisation to support initiatives that improve how we work and serve our members.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience delivering people-focused change initiatives and organisational change programs.
• Knowledge of change management methodologies, including Prosci ADKAR.
• Strong communication and stakeholder engagement skills across all levels.
• Excellent organisational skills and ability to manage multiple priorities.
• Confident facilitating workshops and building trusted relationships with operational teams.

Responsibilities

• Partner with operational leaders to understand upcoming changes and their impact on teams.
• Develop and deliver change plans, communications, engagement activities and training to support adoption.
• Identify capability gaps and provide practical tools and resources for teams.
• Support process improvement, optimisation and digital enhancement initiatives across Claims and Membership.
• Facilitate workshops and engagement sessions to help teams embrace new ways of working.
• Monitor change readiness and gather feedback to embed changes in day-to-day operations.

Skills

Change management

Stakeholder engagement

Communication

Workshop facilitation

Prosci ADKAR

Project management

Education

Bachelor's degree in Business or related

Job description

Teachers Health Fund is seeking a hands-on Change Enablement Lead to guide Claims and Membership through process improvements, system changes and digital transformation. You’ll work with operational leaders and frontline teams to ensure changes are adopted and deliver measurable outcomes.

You’ll move beyond project docs to shape how people experience and embrace change, partnering across the organisation to support initiatives that improve how we work and serve our members.