Change Enablement Lead

Teachers Health Fund; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Leave benefits

Hybrid work model

Private health insurance discount

Product and service discounts

Wellbeing program

Public transport access

Job summary

Teachers Health Fund is seeking a hands-on Change Enablement Lead to guide Claims and Membership through process improvements, system changes and digital transformation. You’ll work with operational leaders and frontline teams to ensure changes are adopted and deliver measurable outcomes.

You’ll move beyond project docs to shape how people experience and embrace change, partnering across the organisation to support initiatives that improve how we work and serve our members.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience delivering people-focused change initiatives and organisational change programs.
• Knowledge of change management methodologies, including Prosci ADKAR.
• Strong communication and stakeholder engagement skills across all levels.
• Excellent organisational skills and ability to manage multiple priorities.
• Confident facilitating workshops and building trusted relationships with operational teams.

Responsibilities

• Partner with operational leaders to understand upcoming changes and their impact on teams.
• Develop and deliver change plans, communications, engagement activities and training to support adoption.
• Identify capability gaps and provide practical tools and resources for teams.
• Support process improvement, optimisation and digital enhancement initiatives across Claims and Membership.
• Facilitate workshops and engagement sessions to help teams embrace new ways of working.
• Monitor change readiness and gather feedback to embed changes in day-to-day operations.

Skills

Change management

Stakeholder engagement

Communication

Workshop facilitation

Prosci ADKAR

Project management

Education

Bachelor's degree in Business or related

Job description

At Teachers Health, we're looking for a hands-on Change Enablement Lead to help our Claims and Membership teams successfully navigate process improvements, system changes, and digital transformation initiatives. Working closely with leaders and frontline teams, you'll play a key role in ensuring change is adopted, embedded, and delivers real business outcomes.

This is an opportunity to move beyond project documentation and be directly involved in shaping how people experience and embrace change. You'll see the impact of your work firsthand, partnering with leaders within the operational side of the business and supporting a variety of initiatives that improve the way we work and serve our members.

What we have to offer?

We at Teachers Health have a lot to offer,

• Attractive leave benefits
• Hybrid working model (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not‑for‑profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

What will you do? / How will you help?

• Partnering with operational leaders, SMEs and stakeholders to understand upcoming changes and their impact on teams.
• Developing and delivering change plans, communications, engagement activities and training initiatives that support successful adoption.
• Working closely with Managers and Team Leaders to identify capability gaps and provide practical tools, resources and support.
• Supporting process improvement, optimisation and digital enhancement initiatives across Claims and Membership.
• Facilitating workshops, engagement sessions and capability‑building activities that help teams understand and embrace change.
• Monitoring change readiness, gathering feedback and helping ensure new ways of working become embedded in day‑to‑day operations.

What do you need? /What are we looking for?

You may come from a change management, business improvement, operational excellence, learning and development, or project environment. Most importantly, you're someone who enjoys working with people and helping them navigate change.

You'll bring:

• Qualifications in Business, Change Management or a related discipline.
• Experience supporting people‑focused change initiatives and organisational change programs.
• Knowledge of change management methodologies, ideally including Prosci ADKAR.
• Strong communication and stakeholder engagement skills, with the ability to influence across all levels of the business.
• Excellent organisational skills and the ability to manage multiple priorities.
• Confidence facilitating workshops, delivering change and building trusted relationships with operational teams
• Candidates must be Australian Citizens or Permanent Residents

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with ****@teachershealth.com.au

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